At Greennourish Agro (OPC) Private Limited, we act as a trusted facilitator between farmers, farmer-producer organizations (FPOs), and institutional buyers such as restaurants, corporates, exporters, processors, and traders. Our role includes demand aggregation, procurement, post-harvest handling, and fulfillment coordination. This policy outlines the terms for cancellation and refund applicable to both buyers and vendors/suppliers.
1. Order Cancellation by Buyers (Restaurants, Corporates, Institutions)
Order cancellation is not allowed once procurement or dispatch has been initiated.
For cancellation requests within 24 hours of order confirmation, consideration may be given depending on procurement status. Such requests may incur administrative or logistics costs.
For bulk orders, any advance paid is non-refundable unless otherwise agreed in a formal purchase agreement.
2. Order Cancellation by Greennourish Agro
We may cancel an order under the following circumstances:
Non-availability of requested produce due to crop failure or off-season.
Non-compliance by vendors/suppliers with quality or quantity commitments.
Logistical disruption or government-mandated restrictions on agri movement.
Any legal or contract violation from either party.
In such cases, we will notify affected parties, and any eligible refund will be processed within 7–10 working days.
3. Refund Conditions
Refunds are provided only:
When Greennourish Agro cancels an order due to operational reasons.
If a buyer has paid in advance and the procurement cannot be fulfilled.
When incorrect payment is made due to technical error (subject to verification).
Refunds will be processed to the original payment source or bank account via NEFT.
4. Vendor/Supplier Cancellation & Non-Performance
a. Cancellation by Farmers / FPOs / Vendors:
Once a purchase commitment is confirmed, any unjustified cancellation by the supplier may lead to blacklisting from future procurement programs.
Cancellations must be informed at least 3 days in advance if the produce is not available, along with genuine reasons (e.g., crop loss, weather damage, etc.).
Failure to supply after commitment may result in financial penalties if losses are incurred.
b. Quality Non-Compliance:
If produce does not meet pre-agreed quality standards during inspection or delivery, Greennourish Agro reserves the right to:
Reject the consignment
Adjust payment or impose deduction
Terminate association with the vendor for repeated violations
c. Late Delivery or No Show:
Timely fulfillment is crucial. Delays without communication will be recorded and may lead to suspension from our supplier network.
5. Consulting Services
Once a consultation or project engagement has started or documentation has been initiated, it cannot be cancelled or refunded.
6. Prepaid Projects
If you cancel a project within 48 hours of payment and before we have started any work, you may be eligible for a partial refund, subject to administrative deductions.
7. Training/Workshop Bookings
If you are unable to attend a booked training session, please inform us at least 72 hours in advance to reschedule. Refunds are not provided, but seats can be adjusted for future sessions.
8. Exceptional Cases
In case of a genuine issue or mistake in payment, please write to greennourishagro@gmail.com with full details. Refund decisions will be made at the sole discretion of the management.
9. Dispute & Resolution
We encourage all stakeholders to report any issue within 24 hours of order fulfillment or delivery. Grievances will be addressed promptly under our Grievance Redressal Policy.
10. Contact for Cancellation & Refund Queries
Email: greennourishagro@gmail.com
Phone: +91 9147734105
Registered Office:
Greennourish Agro (OPC) Private Limited
Gupta Niketan, 231, Second Floor
B.L. Saha Road, Kolkata, West Bengal – 700053